An order to return your online order to us, please print and complete our Returns Note which can be found here. Alternatively, should you not have access to a printer, please include the original packing slip note, noting the items you are returning. Please enclose the Returns Note or original packing slip with your parcel and return to:produced by Royal Mail or any other courier that is used.

Jo Malone Online Returns
Estee Lauder Companies
3 Kite's Croft Business Park
Fareham
Hampshire
PO14 4FL.

Products ordered from 21st December 2020 with a valid receipt can be returned up to 90 days following their purchase date. Products excluded from this are:

Gift Cards
Booking Feels
Personalised goods
Services

This does not affect your statutory rights.
Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

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